SKYTRAK Return & Warranty Policy

Free Shipping

We offer free shipping on all SKYTRAK products.

To receive credit for SKYTRAK hardware products, the following return conditions must be met:

Return Period: Products must be returned within 30 days of the original purchase date.
Original Condition: All items must be returned in their original packaging, including all parts and components, and must not show any signs of wear or damage.

Restocking Fees:

Returns not meeting these standards are subject to a 40% restocking fee.
Restocking fee will be assessed to the cost of the product that is damaged.
If a returned product exhibits visible wear, is missing components, or has been registered, and is no longer resellable as "new," a restocking fee of up to 40% will be applied.
Return Shipping: Customers are responsible for return shipping costs.
Packaging: Retain all original packaging. This is required for processing returns or warranty support.
Processing Time: Please allow up to 14 business days for processing once your return is received at our facility.
Customers are responsible for return shipping on all simulator and studio exchanges. This also applies to any component of a studio or simulator package.

Orders shipped outside North America are final sale.
Software and subscription products are non-refundable.
Laptop computers and tablets are non-returnable, though warranty repair/replacement may apply where applicable.

Inspection on Delivery: Any product damaged during shipment must be noted immediately at the time of delivery.
Photo Evidence: Send photos of the damage within 24 hours of delivery to our customer service team.
Return Label Coverage: We will cover return shipping for defective, damaged, or incorrect merchandise.
Replacement Process: Once verified, we will promptly ship the correct product to you at no additional cost.
Important: Items damaged after use are not eligible for refund unless explicitly covered under warranty.

Your SKYTRAK unit includes the following warranty coverage:

30-Day Satisfaction Guarantee: If you are not completely satisfied with your SKYTRAK unit, you may return it within 30 days (as per the return terms above).
Manufacturer Warranty: SKYTRAK is backed by a 6-month warranty or 25,000 shots, whichever comes first. This consumer warranty covers defects in materials and workmanship under normal use.
Physical Damage or tampering with the unit voids the warranty
Warranty Claims: To initiate a claim:

Contact our support team at https://skytrakgolf.com/pages/contact. Our team will verify the issue and begin the repair or replacement process.

Studio Packages: Not eligible for free return labels. Return conditions and restocking fees apply based on condition.
Accessories, Custom Setups, and Simulation Services: These are not eligible for return.
Customers are responsible for return shipping on all simulator and studio exchanges. This also applies to any component of a studio or simulator package.

Please send approved returns to:

SKYTRAK Golf
133B Labrosse Ave, Pointe-Claire Quebec
H9R 1A3, Canada