SKYTRAK Golf Simulator | Ultimate Studio

SKYTRAK Lite (Old App)

PC:

• Windows 7 (32bit or 64bit)
• Processor: Intel Core i5 or equivalent
• Memory: 4 GB RAM
• Graphics: Nvidia GTX 670 or AMD 7850 w/ 2GB (or better!)

iOS:

• iPad Pro Gen 1 or newer
• iPad Air 2019 or
• iPhone 8 or newer

SKYTRAK (New App)

PC:

• Windows 10 (64-bit)
• 8 GB RAM
• Intel i3 10100F/AMD Ryzen 2600
• Nvidia GTX 1650/AMD Radeon 580
• 128GB SSD

macOS:

• M1 chip or newer
• macOS 13 Ventura and newer

iOS:

• M1 chip or newer

Android:

• 12GB RAM
• 64GB Storage
• 2020 model or newer

Returns - SKYTRAK Hardware Products

To receive credit for SKYTRAK hardware products, the following return conditions must be met:

• Return Period: Products must be returned within 30 days of the original purchase date.
• Original Condition: All items must be returned in their original packaging, including all parts and components, and must not show any signs of wear or damage.

Restocking Fees:

• Returns not meeting these standards are subject to a 40% restocking fee. 
• Restocking fee will be assessed to the cost of the product that is damaged.
• If a returned product exhibits visible wear, is missing components, or can no longer be resold as "new," a restocking fee of up to 40% will be applied.
• Launch Monitor Restocking Fee: A restocking fee of up to 40% will be assessed to the cost of the product if the launch monitor is damaged. 
• Projector Restocking Fee: A restocking fee of up to 40% will be assessed after inspection upon return. 
• Return Shipping: Customers are responsible for return shipping costs.
• Packaging: Retain all original packaging. This is required for processing returns or warranty support.
• Processing Time: Please allow up to 14 business days for processing once your return is received at our facility.
• Customers are responsible for return shipping on all simulator and studio exchanges. This also applies to any component of a studio or simulator package.

Final Sale Items:

• Orders shipped outside North America are final sale.
• Software and subscription products are non-refundable.
• Laptop computers and tablets are non-returnable, though warranty repair/replacement may apply where applicable.

Products Damaged Upon Arrival 

• Inspection on Delivery: Any product damaged during shipment must be noted immediately at the time of delivery.
• Photo Evidence: Send photos of the damage within 24 hours of delivery to our customer service team.
• Return Label Coverage: We will cover return shipping for defective, damaged, or incorrect merchandise.
• Replacement Process: Once verified, we will promptly ship the correct product to you at no additional cost.
• Important: Items damaged after use are not eligible for refund unless explicitly covered under warranty.

Studios, Accessories, and Simulation Services 

• Studio Packages: Not eligible for free return labels. Return conditions and restocking fees apply based on condition.
• Accessories, Custom Setups, and Simulation Services: These are not eligible for return.
• Customers are responsible for return shipping on all simulator and studio exchanges.  This also applies to any component of a studio or simulator package.

Your SKYTRAK unit includes the following warranty coverage:

• 30-Day Satisfaction Guarantee: If you are not completely satisfied with your SKYTRAK unit, you may return it within 30 days (as per the return terms above).
• Manufacturer Warranty: SKYTRAK is backed by a 6-month warranty or 25,000 shots, whichever comes first. This consumer warranty covers defects in materials and workmanship under normal use.
• Physical Damage or tampering with the unit voids the warranty
  Warranty Claims: To initiate a claim:

Contact our support team at https://skytrakgolf.com/pages/contact. Our team will verify the issue and begin the repair or replacement process.